Reference

taxi189 Legal for Indonesia Account Access

taxi189 Legal sets out how we handle account access, payment records, cookies and policy requests for you in Indonesia.

Account termsData handlingPolicy requestsLocal-law access
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POLICY HELP ROUTES

Where Legal Questions Reach Our Team

A clear contact route matters when a Legal question affects your account or a wallet record.

Account policy route Use the support link available after account access to ask about a clause, phone…
Wallet record check When your question concerns DANA, OVO, GoPay or QRIS, send the payment reference and…
Access clarification If you are unsure whether access applies in your location, ask before completing the…
DATA AND CONTROL

How We Handle Legal Data Requests

Legal handling is easier to follow when each record has a clear purpose and a clear route for questions.

Account data

We handle the details you submit during account creation and phone verification so we can associate access with the correct account. If a field is inaccurate, use the account support route to ask what can be corrected. We may need to confirm ownership before discussing or changing account-linked data.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us identify which account event a payment question concerns. We do not need your wallet PIN to investigate a record. Send only the reference requested through the account route, and keep full login credentials private.

Cookies on your device

Cookies may retain essential session choices so the legal page and account path work consistently on your phone or desktop browser. You can manage browser cookie controls, although removing required cookies may interrupt access. A cookie question belongs in the same support route as other policy requests.

Account security

Keep your password, phone access and wallet PIN under your control, and sign out on a shared device. Our account process may ask for phone verification before access. If you suspect that another person used your login, contact support through the account route and describe the event without sending the password.

Record retention

We retain account and transaction records for the period needed to operate the account, resolve a policy question and meet applicable legal duties. The exact period can depend on the record type and local requirements. Ask through support if you need the retention wording for a particular account event.

Change requests

To request a correction, clarification or policy-related change, identify your account contact detail, the affected section and the result you are seeking. We may verify ownership before acting. Requests about access remain subject to local law, and we explain any limit rather than changing a record without review.

Answers About taxi189 Legal Terms

These Legal answers address the questions you may have before opening an account or asking us to change a record. We keep the wording practical: account access follows local requirements, payment references must match the account, and policy requests should come through the account support route. If your question is specific to your location, ask us directly because access depends on local law.

taxi189 Legal covers account access, phone verification, policy terms, cookies, security, payment records and requests concerning your account data. It also explains how to contact us when a clause is unclear. Access or eligibility depends on local law, so the page does not replace a local legal decision.

Access is available only where local law permits and depends on local law for your location. Before entering the account flow, check the applicable terms and complete phone verification when requested. If you are uncertain about eligibility, use the account support route before submitting payment details.

We use DANA and QRIS references to connect a wallet event with the correct account and to investigate a status question. Send the payment reference through the account support route, not a wallet PIN. The same account-linked approach applies to OVO, GoPay, bank transfer and virtual account records.

You provide account details and may complete phone verification before access. We use those details to associate the account with you and handle related policy requests. Keep your password and wallet PIN private. If a submitted detail is wrong, ask us through support about the correction process.

Yes. Identify the account contact detail, the policy section or record involved and the change you are asking for through the account support route. We may verify ownership before acting. Requests can be limited by applicable duties, and access questions remain subject to local law.

Retention depends on the record type, the reason it is needed and applicable legal duties. Account and payment references may be kept to operate the account, resolve questions or meet those duties. Ask support for the retention wording connected to a particular DANA, QRIS or bank record.

Use the support route shown inside your account and name the clause, page section or account event that prompted your question. Do not include your password or wallet PIN. We can clarify our wording and explain the next account step, but eligibility still depends on local law.

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